Terms of Service

1. SCOPE OF APPLICATION
The following terms and conditions apply to all orders placed through our online shop by consumers and entrepreneurs.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity. 

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they only become part of the contract if we have expressly consented to this. 

2. CONTRACTUAL PARTNERS, CONCLUSION OF CONTRACT, CORRECTION POSSIBILITIES
The purchase contract is concluded with Andreas Schuldt, Finestgreen.

When the products are placed in the online shop, we are submitting a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you click the order button to accept the offer for the goods in the shopping cart. Immediately after submitting the order, you will receive another confirmation by email.

3. CONTRACT LANGUAGE, CONTRACT TEXT STORAGE
The language (s) available for the conclusion of the contract: German

We save the contract text and send you the order details and our terms and conditions in text form. You can see the contract text in our customer login.

4. TERMS OF DELIVERY
In addition to the stated product prices, shipping costs may also apply. You can find more detailed provisions on any shipping costs incurred in the offers.

In principle, you have the option of collection from Finestgreen Store, Niederhofheimer Str. 50, 65719 Hofheim, Germany during the following business hours: closed Monday, Tuesday to Friday from 10:00 a.m. to 1:00 p.m. and 3:00 p.m. to 6:00 p.m. 12:00 a.m., Saturday 10:00 a.m. to 2:00 p.m.

5. PAYMENT
The following payment methods are generally available in our shop:

Credit card
When you place your order, you enter your credit card details. After your legitimation as the legal cardholder, the payment transaction will be carried out automatically and your card will be charged. 

PayPal, PayPal Express
In the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process. 

Immediately by Klarna
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have a bank account that has been activated for online banking, identify yourself accordingly and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction is carried out immediately afterwards by Sofort and your account is debited.

Google Pay
In order to be able to pay the invoice amount via Google Pay, you must be registered with the service provider Google, have activated the Google Pay function, identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after the order has been placed. You'll get more information during the ordering process.

Apple Pay
In order to be able to pay the invoice amount via Apple Pay, you must use the "Safari" browser, be registered with the Apple service provider, have activated the Apple Pay function, identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after the order has been placed. You'll get more information during the ordering process.

Amazon Pay
During the ordering process, you will be redirected to the website of the online provider Amazon before completing the ordering process in our online shop. In order to process the order process via Amazon and pay the invoice amount, you must be registered there or first register and legitimize with your access data. There you can choose the delivery address and payment method saved by Amazon, confirm the use of your data by Amazon and confirm the payment instructions to us. You will then be redirected back to our online shop, where you can complete the ordering process. Immediately after the order is placed, we ask Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You'll get more information during the ordering process. 

Purchase on account via Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you purchase on account as a payment option. Please note that Klarna invoices are only available to consumers and that payment must be made to Klarna in each case. When buying on account with Klarna, you always get the goods first and you always have a payment period of 14 days. The full terms and conditions for purchase on account can be found here [https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0]. 

Financing through Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you installment purchase as a payment option. Please note that Klarna installment purchase is only available for consumers and that payment must be made to Klarna.
With Klarna's financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (but at least € 6.95). You can find more information about Klarna installment purchase including the general terms and conditions and the European standard information for consumer credit here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account

Hire purchase
In cooperation with the online service provider Klarna Bank AB, Chausseestrasse 117, 10115 Berlin, Germany, we offer you the option of hire purchase. A successful address and credit check is required. In addition to our terms and conditions, the terms and conditions and data protection declaration of Klarna Bank AB, Chausseestrasse 117, 10115 Berlin, Germany apply to payment processing. Further information and the complete terms and conditions of Klarna Bank AB, Chausseestraße 117, 10115 Berlin, Germany on purchase in installments can be found here: https://www.klarna.com/de/agb/

6. RIGHT OF WITHDRAWAL
Consumers have the statutory right of withdrawal, as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal.

7. RESERVATION OF TITLE
The goods remain our property until full payment. 
For entrepreneurs, the following also applies: We reserve ownership of the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale to us in advance - regardless of whether the reserved goods are combined or mixed with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you fail to meet your payment obligations. 

8. TRANSPORT DAMAGE
The following applies to consumers: If goods are delivered with obvious transport damage, please complain about such errors to the deliverer as soon as possible and contact us immediately. Failure to file a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance.

The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration is transferred to you as soon as we have delivered the item to the freight forwarder, the carrier or the person or institution otherwise assigned to carry out the shipment. The duty of inspection and notification of defects regulated in Section 377 of the German Commercial Code (HGB) applies to merchants. If you omit the notification regulated there, the goods are considered approved, unless there is a defect that was not recognizable during the examination. This does not apply if we have fraudulently concealed a defect. 

9. WARRANTIES AND GUARANTEES
Unless otherwise expressly agreed below, the statutory right to liability for defects applies. 
The following applies to the purchase of used goods by consumers: if the defect occurs one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods. 
For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The sale of used goods takes place without any warranty. The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected.
With regard to entrepreneurs, only our own information and the manufacturer's product descriptions, which were included in the contract, apply as an agreement on the quality of the goods; We assume no liability for public statements by the manufacturer or other advertising statements. 
If the delivered item is defective, we shall initially provide a guarantee to entrepreneurs, at our discretion, by removing the defect (repair) or by delivering a defect-free item (replacement delivery). 
The above limitations and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents
• in the event of injury to life, body or health
• in the event of willful or grossly negligent breach of duty as well as malice
• in the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and compliance with which the contractual partner may regularly rely (cardinal obligations)
• as part of a guarantee promise, if agreed, or
• as far as the scope of the Product Liability Act is open.
Information on any additional guarantees that may apply and their precise conditions can be found with the product and on special information pages in the online shop.


Customer service: You can contact our customer service for questions, complaints and complaints on working days from 9:00 a.m. to 6:00 p.m. by email at info@finestgreen.de.

10. LIABILITY
We are always fully liable for claims based on damage caused by us, our legal representatives or vicarious agents
• in the event of injury to life, body or health
• in the event of willful or grossly negligent breach of duty
• for guarantee promises, if agreed, or
• as far as the scope of the Product Liability Act is open.
In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability is foreseeable at the time the contract was concluded Damage limited, the occurrence of which must typically be expected. 
In addition, claims for damages are excluded.


11. CODE OF CONDUCT
We have submitted to the following codes of conduct:
- Trusted Shops quality criteria 
- https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf


12. DISPUTE RESOLUTION
The European Commission provides a platform for online dispute resolution, which you can find here [https://ec.europa.eu/consumers/odr/]. We are ready to take part in an out-of-court arbitration procedure before a consumer arbitration board. 

13. FINAL PROVISIONS
If you are an entrepreneur, German law applies to the exclusion of the UN sales law.